Privacy policy

🟦 PRIVACY POLICY — Kimeo UK

Last updated: 14/10/2026

This Privacy Policy explains how QUETZAL BALAM LIMITED collects, uses, and protects your personal data when you visit or make a purchase on kimeo.co.uk.

We comply with:

  • the UK GDPR and the Data Protection Act 2018,

  • the EU GDPR, where applicable,

  • the Privacy and Electronic Communications Regulations (PECR),

  • Google Merchant Center requirements.

🟩 1. Data Controller

QUETZAL BALAM LIMITED
FLAT 2304, 23/F HO KING COMM CENTRE
2-16 FA YUEN STREET, MONG KOK
HONG KONG

Registration: 80249274

Email: shopkimeo@gmail.com
Phone: [to be completed]

🟩 2. UK Representative

As QUETZAL BALAM LIMITED is established outside the United Kingdom but offers goods to individuals in the UK, we may be required to appoint a UK representative under Article 27 of the UK GDPR.

UK Representative:
[Name to be completed]
[Address to be completed]
[Email to be completed]

Until a representative is appointed, or where no such obligation applies, all data protection requests may be sent directly to shopkimeo@gmail.com.

🟩 3. Personal Data We Collect

We collect only the information necessary to operate our online store and provide our services.

➤ Information you provide directly:

  • Full name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order-related information

➤ Information collected automatically:

  • IP address

  • Browser type and device information

  • Pages visited and interactions

  • Cookies and tracking technologies

  • Analytics data (e.g. Google Analytics, Meta Pixel)

➤ Payment information

We do not store any payment card details.
All payments are processed securely by our payment provider, Oceanpayment, in accordance with its own privacy policy.

🟩 4. How We Use Your Data

Your personal data is used to:

  • Process and deliver your orders

  • Send order confirmations and updates

  • Provide customer support

  • Improve website performance and user experience

  • Analyse traffic and usage

  • Prevent fraud and ensure security

  • Send marketing communications (only with your consent)

🟩 5. Legal Basis for Processing

We process your data based on:

  • Contract performance (order processing)

  • Your consent (cookies, marketing emails)

  • Legitimate interest (analytics, fraud prevention)

  • Legal obligations (accounting, record keeping)

🟩 6. Data Sharing

We never sell your personal data.

Your data may be shared only with trusted partners, such as:

  • Delivery and logistics providers

  • Secure payment processors

  • Email and notification services

  • Advertising platforms (Google, Meta)

  • Analytics providers

All partners are required to comply with strict data protection standards.

🟩 7. International Data Transfers

As our company is based in Hong Kong, your data may be transferred outside the UK or EU.

Where this happens, transfers are protected by appropriate safeguards, which may include:

  • the UK International Data Transfer Agreement or Addendum,

  • the Standard Contractual Clauses adopted by the European Commission,

  • an adequacy decision, where one applies,

  • additional contractual, organisational and technical measures.

You may request further information about these safeguards by writing to shopkimeo@gmail.com.

🟩 8. Cookies and Tracking Technologies

We use cookies to:

  • Ensure the website functions properly

  • Improve navigation and performance

  • Analyse traffic

  • Deliver relevant advertising

When you first visit our website, a cookie banner allows you to accept, reject, or customise your cookie preferences.
You can change your preferences at any time.

Non-essential cookies are only placed with your consent, as required by PECR.

🟩 9. Data Retention

We retain personal data only for as long as necessary:

  • Order and billing data: 5–10 years (legal requirements)

  • Marketing data: up to 3 years after last interaction

  • Cookies: up to 13 months

🟩 10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • SSL encryption

  • Restricted access controls

  • Secure third-party services

  • Fraud prevention systems

While no system is completely secure, we take all reasonable steps to protect your information.

🟩 11. Your Rights (UK & EU GDPR)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 shopkimeo@gmail.com

We aim to respond within 30 days.

🟩 12. Complaints

If you believe your personal data has not been handled in accordance with applicable law, you may lodge a complaint with the data protection authority in your country of residence.

We encourage you to contact us first so we can try to resolve the matter directly.

🟩 13. Children

Our website and products are not directed at children.
We do not knowingly collect personal data from individuals who do not have the legal capacity to make a purchase.

If a parent or guardian believes a child has provided us with personal data, please contact shopkimeo@gmail.com and we will take appropriate action.

🟩 14. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes.
The most recent version will always be available on this page.

🟩 15. Contact

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 shopkimeo@gmail.com
📞 [to be completed]

Company Information

Company Name: QUETZAL BALAM LIMITED

Registration: 80249274

Address: FLAT 2304, 23/F HO KING COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG

Website: https://kimeo.co.uk/

Email: shopkimeo@gmail.com

Phone number: [to be completed]